HEC
ITS Autos provide a Hybrid Efficiency Check (HEC) that comprises of a Full Visual Inspection and a Data Analysis of your Toyota / Lexus Hybrid Systems parameters.
Every ITS Toyota / Lexus Hybrid service includes a free HEC that provides you with the current status of your vehicles Hybrid System. Over multiple services we can further analyse your data to advise you of your Hybrid Systems condition and health.
ITS Autos analyse your Toyota / Lexus Hybrid data under the various conditions that your Hybrid system will be used. By analysing this data we can monitor the batteries health as it constantly charges and discharges over each driving cycle. Toyota has developed the world’s most advanced vehicle hybrid technology and its reliability is outstanding.
The HV battery optimum temperature is 10 to 45 degrees centigrade; a warm battery can deliver more power. Keeping the temperature of the battery is of paramount importance. The HV-battery cooling system will maintain battery temperatures between 20 and 50 degrees centigrade by using warm air from the passenger cabin. Cooling off the HV battery is achieved by activating cooling fans on the battery pack.
The air used to heat and cool the HV-battery pack from the passenger cabin can contain dust and debris; the ducting and cooling fans can become clogged and cause less efficient battery discharge or overheating of the HV-battery due to blockage.
ITS autos recommend a Hybrid Pneumatic Cooling System Service should be carried out every 30,000 miles consisting of removal and cleaning of the ducting and HV-battery cooling system fan/s, fitment of the HV battery cooler fan filter/s.
ITS Autos recommend A Toyota / Lexus Hydraulic Hybrid Cooling System Service should be carried out every 100,000 miles and there after every 50,000 miles. Inverter coolant replaced, engine coolant replaced, inverter electric coolant pump active test and visual inspection, engine coolant pump active test and a full system visual inspection and report.
The ITS Autos Hybrid Efficiency Check (HEC) consists of a visual inspection and an analysis of the vehicle’s technical data. The purpose of the HEC is to produce a customer report that indicates the current state of health of the Toyota or Lexus hybrid system.
The HEC does not provide an extension of warranty, a guarantee, or prevention against future faults or failures.
The vehicle must be presented in a fault free condition. If any existing faults are present, they must be diagnosed and repaired before the HEC is carried out.
If the vehicle’s technical data shows that diagnostic fault codes have been recently erased, the vehicle must be rebooked once a further 500 miles have been driven. Fault codes may be erased if the auxiliary battery has been disconnected or has discharged. These conditions must be met to ensure a true and accurate analysis of the hybrid system.
If the hybrid battery fails to perform within the guaranteed period and requires repair, the customer is entitled, within the framework of these terms and conditions, to have the battery repaired or reconditioned free of charge for parts and labour. This is subject to diagnostic analysis and investigation confirming the fault and the condition of the vehicle.
The duration of the guarantee remains as originally agreed at the time of the initial repair.
No claims for reimbursement or compensation can be made for the following:
Vehicle recovery costs, accommodation or hotel expenses, parking costs, clamping or parking fines, loss of vehicle use, postage or delivery costs, or any other direct or indirect consequential loss.
No claims can be made for damage caused by:
Weather related events including storms, lightning, earthquakes, or flooding, explosions, or fire.
Vehicle accidents, collisions, impacts, or external forces applied to the vehicle.
Additional work carried out by third party service providers during the guaranteed period.
Intentional or negligent behaviour, use of unsuitable fuels or lubricants, towing loads exceeding manufacturer guidelines, water ingress, corrosion, or contaminated fluids.
The guarantee is only valid if all of the following conditions are met:
You and your vehicle may be eligible for Toyota Hybrid Battery Extended Care. ITS Autos can check whether your vehicle qualifies and advise if this extended care programme may be of benefit to you as a consumer.